Confidence follows courage

Posted Posted in Awakening, Business Coaching, Coaching, Resilience

I was privileged to be a guest speaker this week at the South Eastern Health and Social Care Trust’s Annual Leadership Conference in Belfast this week, on the topic of how to be a resilient leader and build resilient teams. Two fellow speakers at the event were truly outstanding and their messages need to be shared as widely as possible. Amanda Oates from Mersey Care NHS Foundation Trust spoke about our tendency to jump to blame the ‘who’ of a mistake or error, rather than look at the whole picture – how and why it happened.  She has worked hard to implement a different approach, (click link to watch YouTube video that explains the concept of a ‘Just Culture’), where through structured processes and a compassionate approach, the person, their team and the organisation set out on a journey of learning together, so that the individual is supported and the […]